Refund policy

Last updated: 28 October 2026

We want you and your dog to be happy with your WagGuard™ boots. This policy explains how size exchanges, refunds and our guarantees work. To start any request, email support@thegoodwag.com with your order number.

Wrong size: free exchange

If the size you ordered doesn't fit, email us within 60 days of delivery. We'll send the correct size free of charge. You do not need to post the original pair back. If you'd rather not exchange, we'll give you a full refund of the price you paid for the item instead.

60-day "stays on or money back" promise

If the boots come off your dog during normal walks within 60 days of delivery, email us a short photo or video showing the issue along with your order number. Once we've reviewed it, we'll refund the item price in full. You do not need to return the boots.

Lost Boot Guarantee

If you lose a boot within 12 months of your order date, email us your order number and the size you need. We'll send a replacement boot free of charge, up to 2 replacement boots per order.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including any delivery charge you paid.

Changing your mind

If you simply change your mind, email us within 30 days of delivery. We'll refund the item price once the unused boots, in their original packaging, are returned to an address we provide. You pay for return postage in this case. Delivery charges are not refunded for change-of-mind returns.

If you are a customer in the UK, you also have the statutory right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations. Nothing in this policy affects your statutory rights.

Cancelling an order

Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full.

How refunds are paid

Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take a further 5–10 business days to show the money in your account.

Contact

The Good Wag, a UK sole trader. Email: support@thegoodwag.com.